Privacy Policy — minpkr Online Casino

1. Introduction

This Privacy Policy (hereinafter "Policy") describes how minpkr (hereinafter "minpkr", "we", "us", or "the Company") collects, processes, stores, shares, and protects personal data relating to individuals (hereinafter "User", "you", or "Player") who access or use the minpkr website at minpkr.com and all associated services, including casino games, sports betting, payment services, customer support, and promotional programmes (collectively, the "Platform").

minpkr is committed to handling personal data responsibly and in accordance with applicable data protection laws and the requirements of its international gaming licence . By registering an account or otherwise accessing the minpkr Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller

minpkr acts as the data controller in respect of the personal data it collects from users of the Platform. As data controller, minpkr determines the purposes and means by which personal data is processed. Where minpkr engages third-party service providers to process personal data on its behalf, those parties act as data processors and are bound by contractual obligations requiring them to process data only in accordance with minpkr's documented instructions and applicable data protection standards.

For all data-related enquiries, including requests to exercise your rights, please contact the minpkr Data Privacy team at support@minpkr.com with the subject line "Privacy Request".

3. Data We Collect

3.1 Registration and Identity Data

When you register an account on minpkr, we collect the information you provide during the registration process, including your full legal name, date of birth, residential address, email address, and mobile number. This data is required to create and manage your account, verify your identity, and comply with Know Your Customer (KYC) obligations under our licensing requirements.

3.2 Identity Verification Documents

To comply with anti-money laundering (AML) regulations and age verification requirements, minpkr may request copies of government-issued identity documents such as a National Identity Card (CNIC), passport, or driving licence, as well as proof of address such as a recent utility bill or bank statement. Where applicable, proof of payment method ownership may also be requested.

3.3 Financial and Transaction Data

minpkr collects records of all financial transactions conducted through the Platform, including deposits, withdrawals, wagering activity, bonus credits, and account balance history. Payment method details — such as JazzCash account numbers, EasyPaisa wallet identifiers, bank account details, or the last four digits of a card — are collected to facilitate transactions and satisfy regulatory record-keeping requirements.

3.4 Technical and Device Data

When you access the Platform, we automatically collect technical information including your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, platform optimisation, and geographic access controls.

3.5 Gameplay and Behavioural Data

minpkr records data relating to your use of the Platform, including games played, bets placed, wager amounts, outcomes, session durations, and feature interactions. This data is used to deliver the gaming service, identify responsible gaming concerns, detect fraudulent or collusive behaviour, and improve our product offering.

3.6 Communications Data

When you contact minpkr via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and any attachments. This data is used to resolve support queries, train support staff, and maintain a record of account-related interactions.

4. How We Collect Your Data

minpkr collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you interact with the Platform.
• From third-party verification providers — identity verification services and fraud detection partners may provide supplementary data to assist with KYC checks and security screening.
• From payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card network providers may share transaction confirmation data and fraud flags with minpkr.
• From publicly available sources — in limited circumstances, minpkr may consult publicly available databases or registers as part of AML screening or responsible gaming assessments.

5. How We Use Your Data

minpkr processes personal data for the following purposes:

minpkr does not use personal data for automated individual decision-making that produces legal or similarly significant effects without human oversight, except where expressly disclosed and where permitted under applicable law.

6. Legal Basis for Processing

minpkr processes personal data on one or more of the following legal bases:

• Contractual necessity — processing is required to enter into and perform the Terms and Conditions governing your use of the Platform, including account management, gameplay delivery, and payment processing.
• Legal obligation — processing is required to comply with applicable AML regulations, age verification requirements, licensing conditions, and regulatory reporting obligations.
• Legitimate interests — processing is necessary for minpkr's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and product improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent — where processing is based on consent (for example, in relation to certain marketing communications or non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

7.1 Service Providers and Data Processors

minpkr engages third-party service providers to assist in delivering the Platform and associated services. These include KYC and identity verification providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card network operators), game content suppliers, cloud hosting providers, analytics services, and customer support platforms. All processors are subject to data processing agreements requiring them to maintain confidentiality and process data only as instructed by minpkr.

7.2 Regulatory and Law Enforcement Authorities

minpkr may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or other regulatory bodies where required to do so by applicable law, a court order, or a binding regulatory direction. In such cases, minpkr will disclose only the minimum data necessary to satisfy the lawful requirement.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of minpkr's business, personal data held by minpkr may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer via email or prominent on-platform notice prior to personal data becoming subject to a different privacy policy.

7.4 No Sale of Personal Data

minpkr does not sell, rent, or trade personal data to or with third parties for their independent marketing or commercial purposes under any circumstances.

8. International Data Transfers

minpkr operates under an international gaming licence and may engage service providers located in jurisdictions outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in Pakistan, minpkr ensures appropriate safeguards are in place, including standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms, to protect your personal data throughout the transfer and in the recipient jurisdiction.

If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact the minpkr Data Privacy team at support@minpkr.com.

9. Data Retention

minpkr retains personal data for as long as your account remains active and for a minimum period thereafter as required by our licensing authority and applicable AML and financial regulations. The following general retention periods apply, subject to regulatory variation:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five years following account closure.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Communications data: Retained for a minimum of three years from the date of the communication.
• Technical and device data: Retained for up to 24 months from collection, or longer where required for an active fraud or security investigation.
• Gameplay and behavioural data: Retained for the duration of the account relationship and for up to three years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data subject to an ongoing legal hold, regulatory investigation, or dispute resolution process will be retained until that matter is fully resolved.

10. Security Measures

minpkr implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the minpkr Platform.
• Encryption of sensitive data fields at rest within minpkr's database infrastructure.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Continuous automated monitoring for anomalous access patterns, intrusion attempts, and data exfiltration indicators.
• Regular third-party security audits and penetration testing of the Platform and supporting infrastructure.
• Formal incident response procedures providing for timely notification of affected users and regulatory authorities in the event of a confirmed data breach.

Despite these measures, no method of electronic transmission or storage is entirely secure. minpkr cannot provide an absolute guarantee against all possible threats. You are responsible for maintaining the security of your own account credentials and for notifying minpkr support promptly if you suspect any unauthorised access to your account.

11. Cookies and Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you interact with the site. minpkr uses cookies and similar technologies including web beacons and local storage.

11.2 Types of Cookies We Use

• Essential cookies — strictly necessary for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing the Platform from operating correctly.
• Preference cookies — used to remember your chosen language, display preferences, and other personalisation settings across sessions.
• Analytics cookies — used to collect aggregated, anonymised data about how users navigate and interact with the Platform, helping minpkr identify areas for improvement. No individually identifiable data is shared with analytics partners.
• Security and fraud prevention cookies — used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

11.3 Managing Your Cookie Preferences

You can manage non-essential cookies by adjusting your browser settings to block or delete cookies. Note that disabling certain cookies may affect the functionality of some Platform features. Essential cookies required for Platform operation cannot be opted out of while you remain a registered user accessing the Platform.

12. Your Data Rights

Subject to applicable law and the specific legal basis on which your data is processed, you hold the following rights in respect of your personal data held by minpkr:

• Right of access — you may request a copy of the personal data minpkr holds about you, along with information about how it is processed.
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected or supplemented without undue delay.
• Right to erasure — in certain circumstances, you may request that your personal data be deleted. This right does not apply where continued retention is required by law or to exercise or defend legal claims.
• Right to restriction — you may request that processing of your personal data be temporarily restricted, for example while the accuracy of data is contested.
• Right to data portability — where processing is based on consent or contractual necessity and is carried out by automated means, you may request that data provided by you be transferred to you or to a third party in a structured, machine-readable format.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes, subject to minpkr's right to demonstrate compelling grounds that override your interests.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please contact the minpkr Data Privacy team at support@minpkr.com with the subject line "Privacy Request". minpkr will respond to verified requests within 30 days. In complex cases, this period may be extended by a further 60 days with prior notification to you.

13. Minors and Age Restriction

The minpkr Platform is strictly for individuals aged 21 years and over. minpkr does not knowingly collect personal data from individuals under the age of 21. If minpkr becomes aware that an account has been registered by or on behalf of a person under 21, that account will be immediately closed, all funds will be forfeited, and any personal data relating to the underage individual will be deleted in accordance with applicable law.

14. Changes to This Privacy Policy

minpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or Platform functionality. Where changes are material — meaning they significantly affect your rights or how your data is processed — minpkr will notify registered users by email or via a prominent on-platform notice at least 14 days before the changes take effect.

The updated Policy will be published on this page with a revised effective date. Your continued use of the minpkr Platform following the effective date of any revised Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any changes, you should cease use of the Platform and may close your account by contacting support.

15. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how minpkr has handled your personal data, please contact us through the following channels:

• Email: support@minpkr.com — subject line "Privacy Request" (plain text, not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the minpkr Platform
• Languages: English and Urdu
• Average Response Time: 3–5 minutes via live chat; up to 30 days for formal data rights requests

If you are not satisfied with minpkr's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or the dispute resolution body specified under minpkr's licensing framework. minpkr encourages users to contact us directly in the first instance so that we can resolve matters promptly and informally wherever possible.